Refund and Reship Policy
Refund and Reship Policy
Last updated: June 10, 2026
Elite Core (a DBA of Westgrove Lane Enterprises LLC) sells research compounds for laboratory and research use only. Because of the sensitive nature of these materials, and the impossibility of verifying the integrity of returned product, all sales are final once a vial seal has been broken, reconstituted, or compromised in any way. The terms below apply to every order placed on elitecore.org.
All Sales Final
We do not issue refunds for change of mind, misuse, dissatisfaction with results, or any reason other than the specific cases covered below. Reconstituted products, opened vials, broken seals, and any product whose original packaging has been tampered with are strictly non-returnable and non-refundable.
Damage Protection on Every Order
If your product arrives damaged in transit, we will send a one-time replacement at no additional cost. To submit a damage claim:
- Email support@elitecore.org within 14 days of delivery
- Include your order number
- Attach clear photos of the outer packaging
- Attach clear photos of the damaged product (vial, label, and any visible defects)
All claims require photo evidence and are subject to review. One replacement per customer per order. Reconstituted products are not eligible for damage protection.
Wrong Item Shipped
If we ship the wrong product, contact us within 14 days of delivery with photos of the item you received. We will ship the correct product at no additional cost. You do not need to return the incorrect item.
Lost in Transit
If the carrier marks your package as lost, undeliverable, or tracking shows no movement for more than 10 business days after ship date, contact us at support@elitecore.org. We will file a carrier investigation and, once the package is confirmed lost, ship a replacement at no additional cost.
Order Cancellation
Orders may be canceled for a full refund any time before the shipping label has been generated. Once a label is generated, the order is final and the standard policy above applies.
Refused or Returned-to-Sender Packages
Packages refused at delivery, returned to sender, or returned because of an incorrect address provided by the customer are not eligible for a refund. Customers may request re-shipment by paying an additional $9.95 shipping fee.
Chargebacks
Please contact us first at support@elitecore.org before initiating a chargeback. We respond to all support inquiries within 1 to 2 business days and will work in good faith to resolve any concern. Chargebacks filed without prior contact will be contested with shipping records, delivery confirmation, tracking proof, and the original order documentation. Customers who file fraudulent chargebacks may be banned from future purchases.
Research Use Only
All products are sold strictly for laboratory and research purposes. Not for human or animal use. Customers are responsible for understanding and complying with all applicable laws and institutional guidelines. See our Research Use Only Policy for full details.
Contact
Westgrove Lane Enterprises LLC d/b/a Elite Core
1415 S Voss Rd, Ste 521
Houston, TX 77057
Email: support@elitecore.org
Response time: 1 to 2 business days